About Remote Monitoring Technologies

Remote Monitoring Technologies - Security Cameras and Security Technology

Remote Monitoring Technologies - Security Cameras and Surveillence Systems

Remote Monitoring Technologies - Customer Support

Remote Monitoring Technologies believes in providing the best support we can for our customers. This page will provide you with support information and links to get support when you need it.

Support Ticket

For support requests that are not urgent we request that you use our on-line form to create a Support Ticket. We monitor this form constantly and provide very quick responses.

Click Here To Create A Support Ticket

Manuals/Installation Guides/Product Brochures

Click Here for an Index of this documentation in PDF format

Knowledge Base

Have a questions about services, solutions, product or small problems, then check out our knowledge base to see if you can find the answer before contacting us.

Click Here for FAQ's

You need to send a camera back to MOBOTIX?

In this case you need an RMA number which will be assigned by your distributor or reseller.
Please do not send cameras without an RMA number as this would incur further costs.

Click Here to Request an RMA

Do you have a situation not addressed here? We will try to answer your requests within one business day. Please understand that we can only process your questions properly if you supply all of the following information via email, fax or letter:

A written description of the problem,
The camera information (i button in the blue bar above the image or open Admin Menu > Hardware and Release Information),
A test image attached to the email, if you would like to get help on image settings.

Our support team can best help you efficiently if you fully supply this information.

For Immediate Support Call Us at (877) 587-2679 Toll-free

Important Notice

A very important notice about Mobotix cameras: NEVER forget your admin password.

If a Mobotix camera is stolen or a client loses his admin password; there is no “back door” to access and it is not easily reconfigured for re-use. A lost admin password can only be reset by the FACTORY. It must go back to the factory and be re-configured there. This high security precaution is a requirement by some customers. Please be aware and keep your password safe. Please be aware Mobotix charges around $100 to re-set the camera.

Do You Require Repair Services?

If MOBOTIX provides repair services for a camera after a defect or malfunction has been reported and there is no actual material defect or defect in quality, the customer will be charged a flat rate of EUR 100 (Approx. $150 USD) to cover the costs incurred. MOBOTIX will assume the costs for troubleshooting.

Camera Configuration File

You will find the configuration file in the Admin Menu> Save current configuration to local computer. Remember to open the file in a text editor and delete the passwords of your ISDN, FTP and email profiles before you send the file to us.

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